Solution Carpentry Policies
Please see our policies below
Quality Assurance Policy
It is the policy of Solution Carpentry LTD that all of our activities are carried out in accordance with our business management system which is working towards BS EN IS09001.
The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to insure that:
- We deliver a quality service to maintain excellent customer relations.
- Customer satisfaction remains inherant to our business.
- Our customers requirements have been fully understood and met.
- All work is carried out consistantly to a defined standard.
- We have the skills and resources to fulfil our customers requirements.
- Our staff are fully trained and involved in quality improvement.
- We strive to continuously improve our systems and procedures.
- We only use services that meet our own quality assurance standards.
- A professional approach to customer interface is maintained at all times.
- Any complaints are dealt with efficiently and within an acceptable time period.
Solution Carpentry Ltd recognises the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.
This quality policy statement has been implemented into the Solution Carpentry LTD management system and will be reviewed at regular intervals.
Health and Safety Policy
1.1 This Statement sets out the policy of Solution Carpentry Ltd in respect of any employee, self-employed person and
contractor under our control whose health and safety may be affected by our work activities. Its intention is to assist in
protecting all our personnel whilst at work and to assist Solution Carpentry Ltd in fulfilling its legal and moral obligations.
1.2 In addition to the groups of persons mentioned above, this Policy is also intended to assist in ensuring that all Clients
and other persons who may come into contact with this Company or its premises or its activities (whether or not workrelated)
are not adversely affected with regard to their health and safety.
1.3 Provided that persons referred to in 1.1 above adhere to the provisions and precautions contained within this policy,
they will normally be able to work safely and without undue risk to their health. They will also be considered to have
demonstrated compliance with their conditions of employment or contract insofar as they refer to health and safety at
1.4 All persons referred to in 1.1 above are to be made aware of the contents of this Policy and become familiar with the
conditions and precautions laid down. A copy of the Policy will be available at each place of work or at head office.
Personal copies of the Policy may be obtained on request from Head Office.
2.1 In this Policy, the expression ‘at work’ means whenever and wherever work takes place and may include travel for
work (for instance travel between premises, sites, to and from meetings etc.).
2.2 The term ‘legal obligations’ refers to the statutory duties laid down principally in The Health & Safety at Work etc. Act
1974, but also in supporting legislation brought under the Act from time to time.
3.1 Solution Carpentry Ltd will take all reasonable measures to ensure that those persons referred to in
1.1 above are made aware of the contents of this Policy, the possible effects upon their personal health & safety
and the possible consequences in the event of any breach of this Policy.
3.2 Solution Carpentry Ltd recognizes its obligations under Section 2(1) of The Health and Safety at Work etc. Act 1974 and
the various duties and obligations under The Management of Health and Safety at Work Regulations 1999 and
associated legislation and will take all reasonable measures to prevent, so far as is reasonably practicable, any breach
of duty placed upon Solution Carpentry Ltd by legislation and/or this Policy
3.3 All employees of Solution Carpentry Ltd will at all times exercise diligence in ensuring that this policy is adhered to.
Responsibilities of individuals are determined by their grade of employment as detailed elsewhere in this Policy
3.4 Solution Carpentry Ltd will undertake, so far as is reasonably practicable, the following:
a). The provision and maintenance of plant and systems of work that are safe and without risks to health.
b). Arrangements for ensuring safety and absence of risks to health in connection with the supply, use, handling,
storage and transporting of articles and substances.
c). The maintenance of premises and places of work which are safe and without risks to health, and safe access to and
egress from such places.
d). The provision and maintenance of a working environment for employees without risks to health and adequate as
regards facilities and arrangements for their welfare at work.
e). The specific provision of welfare facilities to a standard no less than that set down in Regulations 20 – 25 of the
Workplace (Health, Safety & Welfare) Regulations 1992 or, where relevant, Schedule 2 of the Construction (Design &
Management) Regulations 2007.
f). The provision of such information, instruction, training and supervision as is necessary to ensure the health and
safety at work of employees.
g). Adequate arrangements to ensure that employees or their representatives are given every facility for consulting with
management in promoting and developing measures to ensure the health and safety at work of all employees.
h). Systems and procedures which will ensure that all operations and activities are executed at all times in such a manner
that persons not in our employment who may be affected by such operations are not exposed to risks to their health and
4. Supporting Documentation
4.1 Additional information has been prepared in order to assist in adhering to this Policy. Reference should
therefore be made to the following groups of documents:
a). Documents Directly Associated with This Policy
These comprise the allocation of health and safety responsibilities within Solution Carpentry Ltd and the general
arrangements for implementing the policy.
b). Safe Systems of Work
These comprise the rules and conditions for carrying out specified activities.
c). Health and Safety Information
Information about matters such as noise at work, manual handling techniques, risk assessment, first aid
d). Other Policies
In addition to this general policy on health and safety, Solution Carpentry Ltd has prepared the following
policies relating to specific health and safety related topics:
i). Violence at Work ii).
iii). Alcohol & Drugs
e) Forms and Miscellaneous Items.
Standard forms are used for various aspects of health and safety management.
These include such items as risk assessments (both generic and specific), display screen
equipment checklists, safety audit checklists, employee handbooks etc.
5. Policy Review
5.1 This Policy and its associated documentation will be reviewed after changes in legislation, changes in
the structure of Solution Carpentry Ltd, in the light of additional knowledge or information becoming
available, and in any event annually.
5.2 When, due to the conditions described in 5.1 above, any part of Solution Carpentry Ltd policy and
procedures manual requires alteration or modification, it shall be deemed to be sufficient and in
compliance with this policy if such alterations or modifications are made to the master printed copy held at
head office, and those changes are notified by a convenient and effective method, to all employees in
possession of printed or electronic copies of the manual.
6. Responsibility for Policy Implementation
6.1 The overall responsibility for the implementation of this policy is vested in the undersigned, assisted as
necessary by Safety advisors, who will provide support and advice on strategy and day to day health
and safety related matters, according to the contractual arrangements in place between this
organization and the consultancy.
6.2 Responsibilities for different management grades and individuals are detailed in accompanying
Solutions Carpentry LTD accepts responsibility for the harmful effects it’s operations may have on both the local and global environment and is committed to reducing them and creating a sustainable workplace.
The company will comply with all relevant environmental legislation.
Solutions Carpentry is committed to raising awareness within it’s staff to gain and improve the companies performance and will encourage the adoption of similar principles by its suppliers.
We seek to work with sustainable materials consistant with the needs of our contracts.
In carrying out business we strive to avoid damage to the environment, statutory nuisance and noise, with any unexpected problems during the course of our work being brought to the attention of our client and/or recognised authority to aim to work toward a satisfactory resolution